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File a Claim

***Please note that due to confidentiality, claims cannot be accepted through our website or by e-mail. Claims must be mailed or faxed directly to our Claims Department.

For Cancer Screening (Early Detection), Healthy Heart or Wellness Claim:

No claim form is necessary. Simply send us the bill or receipt you received for the screening or test which contains the patient’s full name, a description of the service and the service date. Please do not send any Explanation of Benefits (EOB) forms from other insurance companies. Also include the Policyowner’s / Certificateholder’s full name and policy/certificate number. You can fax this information to 440 922-5152 or mail it to:

Family Heritage Life Insurance Company of America

Attention: Claims Dept.

P.O. Box 470608

Cleveland, Ohio 44147

For A First Occurrence/Internal Diagnosis Of Cancer:

Complete the claim form that was included with your policy/certificate and send it along with the Pathology report positively diagnosing cancer to the following address:

Family Heritage Life Insurance Company of America

Attention: Claims Dept.

P.O. Box 470608

Cleveland, Ohio 44147

If you have lost or cannot locate the first occurrence claim form, please call Customer Service at 440 922-5222 or write to the Claims Department at the above address. Include in your written request the Policyowner’s/Certificateholder’s full name, policy/certificate number, a brief explanation of the claim and the address where you would like the first occurrence claim form sent. We will then send you the appropriate first occurrence claim form.

For A Life Insurance Claim:

Please call the Life Insurance Claims line at 440 922-5160 to request a claim form and receive instructions on how to submit your claim.

For All Other Claims (Cancer Treatment, Accidental Injury, Heart, Intensive Care Confinement, Hospital Indemnity):

Please call Customer Service at 440 922-5222 to request a claim form. Or, write to the Claims Department at:

Family Heritage Life Insurance Company of America

Attention: Claims Dept.

P.O. Box 470608

Cleveland, Ohio 44147

Include in your written request the Policyowner’s/Certificateholder’s full name, policy/certificate number, a brief explanation of the claim and the address where you would like the first occurrence claim form sent. We will then send you the appropriate claim form.