Policyholders
Claims Department
How to File a Claim
For An Annual Cancer Screening (Early Detection):
No claim form is necessary. Simply send us the bill or receipt you received for the cancer screening which contains the patient’s full name, a description of the service and the service date. Please do not send any Explanation of Benefits (EOB) forms from other insurance companies. Also include the Policyowner’s/Certificateholder's full name and policy/certificate number. You can fax this information to 440 922-5152 or mail it to:
Family Heritage Life Insurance Company of America
Attention: Claims Dept.
P.O. Box 470608
Cleveland, Ohio 44147
For A First Occurrence (Diagnosis) Of Cancer:
Complete the First Occurrence claim form that was included with your policy/certificate and send it along with the Pathologist report positively diagnosing cancer to the following address:
Family Heritage Life Insurance Company of America
Attention: Claims Dept.
P.O. Box 470608
Cleveland, Ohio 44147
If you have lost or cannot locate the first occurrence claim form, please call Customer Service at 440 922-5222 or write to the Claims Department at the above address. Include in your written request the Policyowner's/Certificateholder's full name, policy/certificate number, a brief explanation of the claim and the address where you would like the first occurrence claim form sent. We will then send you the appropriate first occurrence claim form.
For All Other Claims (Cancer Treatment, Accidental Injury, Intensive Care Confinement, Hospital Indemnity):
Please call Customer Service at 440 922-5222 to request a claim form. Or, write to the Claims Department at:
Family Heritage Life Insurance Company of America
Attention: Claims Dept.
P.O. Box 470608
Cleveland, Ohio 44147
Include in your written request the Policyowner's/Certificateholder's full name, policy/certificate number, a brief explanation of the claim and the address where you would like the first occurrence claim form sent. We will then send you the appropriate claim form.